Troubleshoot Mapillary iOS

If you're experiencing trouble with the Mapillary iOS app, please check the following suggestions before submitting a support request.

Checklist:

• Try killing the app and reopening it. 
• If you’re experiencing loading or uploading issues, try again a bit later. 
• Make sure you have the latest version of the Mapillary for iOS app.
• Make sure your phone is updated to the latest iOS version.
• If it is possible, try using a different internet connection.

If none of above helps, please submit a support request and provide the following information:

• Description of the problem (what happened vs what did you expect)
• iOS version (you can find it in iPhone Settings > General > About)
• Mapillary app version (this can be found Mapillary app settings under About section)
• A detailed description of the steps taken
• Screenshots or screen recording to illustrate the problem
• Did you encounter this issue once or does it happen repeatedly / all the time? Do you notice any patterns in when it is happening?