Processing imagery and map data might take up to 48 hours. If you’re encountering image processing delays or failed sequences on your Mapillary feedback, please submit a support request and provide the following information:
If you have image processing delays:
- Do you see uploaded sequences on your Mapillary feed?
- If yes, please provide what’s your sequence status (Image Ingestion, Image Processing, Map Data processing and Map Update)
- When did you upload your sequence?
- What was your uploading method? (Mapillary iOS, Mapillary Android, Mapillary Desktop Uploader or mapillary_tools etc )
If you have failed sequences:
- Please go to your feed and hover over the red ‘Failed’ status on the sequence
- Please click support on the popped up message and this will help you to send a sequence key to support by email.